Thermal Care Renewables delivery policy
Effective 9 September 2026. These policies apply to consumer orders placed through Thermal Care Renewables.
Thermal Care Renewables is a trading name of Thermal Care Scotland Ltd, registered in Scotland, company number SC477002. Registered office and correspondence address: Unit 12, Waverley Industrial Estate, Waverley Street, Bathgate, Scotland, EH48 4JA.
Email scotland@thermalcare.co.uk or call 01506 894600.
Where we deliver and what it costs
Free delivery applies to mainland Scotland only, excluding the Highlands and Islands. Highlands and Islands delivery is quoted separately. Contact us with your delivery address before ordering for these areas. We will confirm the delivery charge, timing and full order total for your agreement before payment.
England, Wales, Northern Ireland, the Channel Islands, the Isle of Man and international destinations are outside our delivery area. If an order is placed for an excluded address, we will explain promptly and refund it in full.
Supply only / self fit: £1,359 including 20% VAT and free eligible mainland Scotland delivery. Dundee, Fife, Tayside and Aberdeen mainland addresses are included unless the location falls within the Highlands. No additional delivery charge applies to an eligible mainland Scotland order. Ballast, fitting and electrical work are excluded. If you are unsure whether your address qualifies, contact us before ordering.
Installed by Thermal Care: there is no separate postcode delivery fee for a fitted package. We normally plan to bring the kit to site for the installation and will confirm the arrangements with you when booking the work. The introductory fitted packages are available at suitable residential homes in West Lothian.
Paid back orders and the two week lead time
The kit is available to order on back order, with payment taken at checkout. The supplier currently estimates an approximate two week lead time. This describes supplier availability, not a guaranteed delivery date at your home or a fitting appointment. After ordering we will confirm the expected dispatch and delivery dates by email. We will deliver within 30 days of the order unless you expressly agree a later date.
If the estimate changes, we will contact you with the reason and revised date. You can choose to wait or cancel any undelivered order for a full refund. A back order notice does not waive your cancellation or delivery rights. Tell us before ordering if arrival by a particular date is essential so that we can agree it expressly. If we cannot meet an agreed essential date, or refuse to deliver, you can end the contract. Your legal right to set an additional reasonable delivery deadline where applicable is unaffected.
Receiving the kit
We will agree delivery arrangements for these large panels, including safe vehicle access and where they can be unloaded. Do not assume delivery includes carrying equipment upstairs or installing it. Supply only excludes ballast, electrical work and fitting. We remain responsible for loss or damage until you or a person you nominate takes physical possession, unless you independently commission a carrier we did not offer.
Please check the delivery when reasonably possible and tell us about missing or damaged items. Photos can help us resolve a problem, but a short reporting deadline, signature or failure to photograph damage does not remove your statutory rights.
Fitting appointments
For a fitted package, we check your property and confirm the scope and appointment after ordering. We plan to bring the kit to site for the installation. If a separate delivery is needed, we will agree it with you without adding a separate postcode delivery fee. We will not substitute a supply only order for a fitted order without your agreement. If the property is unsuitable or no launch place remains, you can cancel for a full refund before work starts. Additional work requires a separate agreed price.
Read our returns and cancellation policy and sales terms.